2 DAYS TO GET A CALL ANSWERD FROM MTN 808

Item: MTN South Africa
Rating: 2
Author: Sasha M

Ihave been trying to get a hold of the call center mtn for 2 days in a row now the numbers 173 as well as 808 are never answered.....this service is pathetic...is there no 1 at MTN who answres the calls ...just leaves the clients to be on hold for the whole day...disgusting service....please do something about this...we as clients need assistacne and better service from MTN..... Regards A very frustrated client Sasha Manikam

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Replies (1)

MTN South Africa's replyOfficial

30 Apr 2015, 18:06

Hello Miss Sasha,

Thank you for bringing this to our attention via the Hello Peter website.

Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I tried calling you on *** pertaining to your query, and landed on your voice mail.Could you kindly furnish me with an alternative number and convenient time you are reachable on please?

I thank you in advance.

Kind regards,
Charles.
REQ:***.

MTN South Africa's reply30 Apr 2015, 18:06

Official