2 days since payment and still so re-connection??

I am highly irritated at the moment.

My account had been sent to MTN legal department as I went through some difficulty keeping up with payments - I was then able to make FULL payment on 27/11/2017 at about 9:30 AM, and it has now been 2 days and 4 phonecalls later to MTN, and still no re-connection of my line?

Everyone in the call centre just says "I will send an email", then the next agent says the same and that the previous email was not sent?

Come on guys! Im trying to do the right thing here!