2 days and still waiting for an account statement!

I recently updated my residential address at one of the MTN branches. A month later, I visited a different branch and requested an updated account statement, and was told that the branch cannot issue an account statment., and was told to call 808. I have made several attempts on different days to call the contact centre, but Im never able to get through, as the phone all of a sudden just switches off ( Seriously, do you not have call centre agents??!!!) Finally, after much frustration, I was able to get through, on Tuesday 24 March. I requested an account statement to be sent to me via email, and was told by the consultant that it would take 2- 24 hours. Its almost 2 days later, and I still have not gotten my statement. Seriously, its such a simple request, but yet MTN cant even fulfill it. If this is the type of service Im getting, Im seriously considering leaving this network for good!