TK
Timothy K

1 reviews | Active since Nov 2009

03 May 2015, 15:12

2 contracts suspended - no reason, no contact

MTN have suspended 2 of my 3 contracts for no reason after having my debit orders already taken. After reading all the complaints already on here just in the last few days concerning the same problem with no response whatsoever from MTN it looks like their whole accounts department took the long weekend off and disconnected all these accounts for the hell of it. Trying to get through to 808 is another nightmare with calls automatically being disconnected after being on hold forever.<br> <br> Paying for services and then not receiving them is against the consumer protection act. Perhaps MTN should reacquaint themselves with it.<br> <br> MTN better come with a massive apology and some sort of reparations for their MAJOR stuff up. I will be giving some serious thought as to changing my carrier when my contract expires. In the meantime I will be warning all those who ask about staying away from MTN, this is one of many times I've been disconnected without reason after payment. Please MTN go back through my file and see how many times I've had to deal with this already.

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Replies (1)
MTN South Africa
MTN South Africa's reply19 May 2015, 14:00
Official
Hello butlergtr,

Thank you for posting.

Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.

Our records show that your mobile numbers were reactivated.

Regards,
Lawrence

REQ: ***