GP
George P
1 reviews | Active since Mar 2012
05 May 2015, 12:40
2 Consultants. 10 Stations. 45min waiting time
This store on the ground floor has 10 stations, but 2 consultants that assist. Arrived at 11:36. Left at 12:15, not helped. Phoned 808 while waiting (their usual message of 'high calling volume'). Held on for 22 minutes to get an answer. The alarm went off when I pulled a device from display (extention cord still firmly attached) and there was no effort to silence it. When I required I was just informed that their remote to silence it does not work and we all just have to wait for it to stop by itself. I have given notice to terminate my contract. Seems like MTN is becoming too big to care.
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MTN South Africa's replyOfficial
14 May 2015, 15:43Hello Time1,
Hello Time1,
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Menlyn Park Supervisory team to take corrective measures in accordance with our Service level agreements regarding the alarm issue. Our records shows that your query was handled and resolved when you called 808.
Warm regards,
MTN Service Provider
USD REQ:***
Hello Time1,
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Menlyn Park Supervisory team to take corrective measures in accordance with our Service level agreements regarding the alarm issue. Our records shows that your query was handled and resolved when you called 808.
Warm regards,
MTN Service Provider
USD REQ:***
MTN South Africa's reply14 May 2015, 15:43
Official
Hello Time1,
Hello Time1,
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Menlyn Park Supervisory team to take corrective measures in accordance with our Service level agreements regarding the alarm issue. Our records shows that your query was handled and resolved when you called 808.
Warm regards,
MTN Service Provider
USD REQ:***
Hello Time1,
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Menlyn Park Supervisory team to take corrective measures in accordance with our Service level agreements regarding the alarm issue. Our records shows that your query was handled and resolved when you called 808.
Warm regards,
MTN Service Provider
USD REQ:***