NC
Nelia C
1 reviews | Active since Jun 2013
06 Nov 2015, 19:40
2 complaints logged and no Service
We have cancelled my husbands Cell contract that expired, on the 1st of October 2015 got a Ref number - and we were promised a refund...but it was not done.<br> We were billed again at the end of October for the month of November 2015 - we phoned again and asked the consultant of she can see our previous complaint and Ref number, and ahe said Yes.<br> We logged another complaint - received another Ref number and a promise that we will receive a sms confirming that the problem has been dealt with.....a week has gone by and still NOTHING! <br> My husband's ID: *** - Mr W A COETZEE, Cell no: ***<br>
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Replies (1)
MTN South Africa's replyOfficial
07 Nov 2015, 22:03Hello tiffies,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note request no:REQ:*** was logged, we still awaiting for our billing department to ivestigate and pass the credit in your contract account so that it can be transferred to your bank account.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note request no:REQ:*** was logged, we still awaiting for our billing department to ivestigate and pass the credit in your contract account so that it can be transferred to your bank account.
warm regards
mike
MTN South Africa's reply07 Nov 2015, 22:03
Official
Hello tiffies,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note request no:REQ:*** was logged, we still awaiting for our billing department to ivestigate and pass the credit in your contract account so that it can be transferred to your bank account.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note request no:REQ:*** was logged, we still awaiting for our billing department to ivestigate and pass the credit in your contract account so that it can be transferred to your bank account.
warm regards
mike