MK
Mariette K
1 reviews | Active since Oct 2011
22 Jun 2015, 11:38
2.7gig gets taken
so I check my data and suddenly its all finished, 2.7gig removed from my phone which I have paid for and it has carried over, I get told its because MTN is striking. I go in store to add data they can't helping because MTN is striking... my cell bill is over R1000 because MTN is striking, my recurring gig has just been removed completely without explanation or anything. I have been with MTN for 10 years and have never had such bad issues.<br> The fact that they are striking not really the consumers problem.<br> There is a bad attitude all around when communicating with MTN staff.
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Replies (1)
MTN South Africa's replyOfficial
26 Jun 2015, 15:48Hello Mariettekraus,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Reference number is Request ***
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Reference number is Request ***
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
MTN South Africa's reply26 Jun 2015, 15:48
Official
Hello Mariettekraus,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Reference number is Request ***
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Reference number is Request ***
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***