MN
Mokgeshi N
1 reviews | Active since Nov 2014
15 Aug 2015, 19:33
2
I have cancelled my contract with mtn on the 26 July after paying early cancellation fee. I was given the incorrect amount so I over paid by R662.00 up until today no refund was done. Every time I get told that they will log a query and the contract is not yet cancellad. My email directed to their complaint department was never responded to. This mtn is useless and unprofessional. I urge people to be very careful when dealing with this useless service provider. I will make sure all my friends, colleagues and family terminate their contracts even if I have to pay for them . I am very upset and will never ever use their service.
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MTN South Africa's replyOfficial
02 Sept 2015, 18:56Hello Ninja1,
Thank for bringing this matter to our attention.
We sincerely apologise for the delayed response and for any inconveniences caused.
As per our telephonic conversation, the early termination fees will be recalculated. We will also credit the last invoice of the 20/08/2015 and after deducting the early termination fees from the amount you already paid then a refund for the remaining balance will be processed.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank for bringing this matter to our attention.
We sincerely apologise for the delayed response and for any inconveniences caused.
As per our telephonic conversation, the early termination fees will be recalculated. We will also credit the last invoice of the 20/08/2015 and after deducting the early termination fees from the amount you already paid then a refund for the remaining balance will be processed.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply02 Sept 2015, 18:56
Official
Hello Ninja1,
Thank for bringing this matter to our attention.
We sincerely apologise for the delayed response and for any inconveniences caused.
As per our telephonic conversation, the early termination fees will be recalculated. We will also credit the last invoice of the 20/08/2015 and after deducting the early termination fees from the amount you already paid then a refund for the remaining balance will be processed.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank for bringing this matter to our attention.
We sincerely apologise for the delayed response and for any inconveniences caused.
As per our telephonic conversation, the early termination fees will be recalculated. We will also credit the last invoice of the 20/08/2015 and after deducting the early termination fees from the amount you already paid then a refund for the remaining balance will be processed.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,