1st day on network and WORST SERVICE EVER!

I ported my number at the MTN store in Greenstone. Firstly I was told it'll take 24 hours but it took more than 48 hours. Then I followed all instructions to the letter and got a message my number has been ported and I then inserted the MTN sim. Now my phone is not working and hasn't worked the whole day.

I call your call centre, and the guy I speak to say my phone was ported, the RICA people need to lift the RICA bar. Then I call the RICA people and they are telling me about a remedy number and a disconnection of whatever number. Then the girl tells me to go back to the store to RICA when I did that already!

Now I can only go to the store one a week, on a Saturday. Are you telling me that because of your incompetence I will not have a phone for a whole wee****!! This is my only number that i have, i cant make or receive calls and now I have to wait till Saturday to sort this out.

This is my first day on your network and already I'm having to struggle like this. What if there's an emergency at my child's school and they cant get hold of me? I cant text, WhatsApp nothing.

This was your mess up. SORT IT OUT IMMEDIATELY