DB
Daniel B

1 reviews | Active since Jun 2018

12 May 2019, 10:18

1mb bundle nothing but a *******

In my opinion by opting me into a bundle onto my contract is ******* without my consent. I was never given the option to opt in or out before receiving the sms for the 1mb bundle. It leaves me with no choice but to report this and it is also for this reason that I expect the 1mb bundle never be activated on my account. I beleive that there is more than enough time to ensure that precautions from MTN be made to ensure my contract not be opted in for this bundle. Unlike MTN I am giving more than enough time to not opt me in, more than the absolutely no chance they gave me to opt out. If my account is charched with as much as 1c for the bundle I have not given any form of consent to I will be left with no choice but to open a case of ********** activity agains them. Hopefully some more customers will join me in voicing their concerns and showing MTN that they can't just do as they please.

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 May 2019, 15:34
Official
Good day

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
 
 We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. 
 
Please note that you may dial *135*6# yes which will give options  and how to manage your out-of-bundle settings. You may proceed to choose the Data option and choose to opt out.

 
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
 
Warm Regards
Zenetta Portia ViljoenComplaints Management team

Best regards,