1gig of Data disappearing and no reply from customer care on email

<p>I emailed MTN a complaint a week ago, about my data disappearing after 1 day, and still have had no calls or feedback from them on this matter. Below is my email complaint to them :</p> <p>Call reference number provided after calling the call centre : ********** 79. Shocking service!!</p> <p>"</p> <p>Dear MTN</p> <p> </p> <p>I now have another issue to try and sort with MTN. I'm not too sure what has happened here, but I'm also very angry about this.</p> <p> </p> <p>I recently arranged a wifi modem contract , on number 073 ... ...., for use at home for use mainly in the evenings for my phone. My contract updated with 1 G of data monthly on 22 Oct. However this current month on 22 Oct ( falls on a Saturday ), it was loaded at this time, however when I tried to connect again last evening, being 24 Oct - the DATA had all been used up!!!</p> <p>There is absolutely no way that this is possible. I understand that my phone does updates with my wifi option is selected, but after having this contract for a few months now, this is the norm, and the 1 G normally lasts until about the 20th of each month, with doing the same phone updated.</p> <p>Please could you investigate this matter urgently for me - and they is absolutely NO WAY that this CAN BE POSSIBLE!!</p> <p> </p> <p>What is happening with MTN these days. After calling the call centre last night I was told that it could be running applications. SORRY ONCE AGAIN, THIS IS NOT THE CASE.</p> <p> </p> <p>Where is this data going?? And why do just about every person I speak with have the same encounters with MTN when they have contract and debit order contracts??</p> <p> </p> <p>I would kindly request your soonest action and feedback into this matter"</p> <p> </p>