*****

On 29 January I then went to the MTN store at 286 Cape Road, 2nd Ave, Gqeberha, 6055 where I as informe the reason for the abnormal bill was 2 new upgrades and 2 new lines. These unauthorised upgrades and new lines are shown below: An unauthorised upgrade on my number *** took place where an Apple 15 Max Pro 256GB device was issued on 5/12/2023 to someone other than me. An unauthorised upgrade on my number *** took place where an Apple 15 Max Pro 256GB device was issued on 5/12/2023 to someone other than me. An unauthorised new line number *** was opened where a Samsung Galaxy Z Fold 5 256GB device was issued on 14/12/2023 to someone other than me. An unauthorised new line number *** was opened where an Apple 15 Max Pro 256GB device was issued on 14/12/2023 to someone other than me. I was then informed at the store that I needed to go to a police station and write a sworn affidavit that I did not authorise the new lines and upgrades. I followed this instruction and submitted the affidavit. A '***** case' was opened by the attendant who assisted me. 2. On 19 February, upon receiving another invoice totaling over R6k, I went to the same store. They followed up on the ''***** case" but there was no information available. I was also advised at the store to change payment from debit order to cash payment. 3. On 25 February I did not pay the amount of ~R6k invoiced 4. On 27 February I was informed by email that my account has been suspended. 5. On 04 March I was informed by email that Service Request Number *** was completed without any feedback about the result of the ***** case. 6. On 07 March I went back to the store. This time I was informed verbally the investigation is closed and I need to go to the police station to now open a case.