19 years a customer and they feel nothing

I have been a contract customer for 19 years, and a 2 month early upgrade is impossible. I can take out another contract, pay two contracts in order for me to have a working phone. Sorry MTN, I am cancelling my contract today, I will pay the remaining period left, but someone else deserves my money much more than you do. 19 years means nothing to you, loyalty towards a customer is a swear word in your vocabulary, retaining customers, you have no idea what that even means.