19 DAYS STILL CANT SIM SWAP :(

On the 20/01/2016, I lost my MTn sim card. so the following day o went to MTN store in Bayside mall to do a sim swap. I was then told that my number appears as HYBRID ACTIVE... and I should call 808 to fix it.<br> <br> i had a contract with this number until my contract expired last year AUGUST, i then on the day that my contracted expire i called the call centre to move my number from Contract to Pre-paid. I have been using my number until the 20/01/2016.<br> <br> when i called 808 to find out what is going on, i was told my number does not show on their system and they transferred me to Pre-paid department, to my surprised i was told the same thing that my number does not show on the system..<br> <br> i have been calling everyday , talking to different people being told the same thing but no one seems to know what is wrong. i was then told to call MTN Direct, which i did, and i was told my number is now on Pre-paid. went again to the MTN store, of which i was told the same thing...<br> <br> I NOW DONT KNOW WHAT TO DO, AS I HAVE BEEN CALLING AND ALSO DOING TO THE STORE WITH NO HELP...I AM TIRED OF GOING UP AND DOWN... BEING TOLD **** THAT ITS NOW FIXED....AND STILL I CANT DO SIM SWAP