19 days, no response

19 days ago I placed a complaint that I hasve been billed for out of bundle data despite having over 1gig (according to their *141# function) I also carried some data over. Then, the same week as my data was renewed I started accruing spend (according to *141*1# function) despite the *141# showing that I had over 2 gig available. I have since purchased a 1 gig bundle to suppliment what I had to try and stop the spend accrual. To date I havenot had any response to my query even posting it to them on facebook where they promise someone will be in touch. Lies, all lies. Cell C is looking like a good option as it is obvious that 15 years of loyalty to them and 3 contracts means nothing. Fortunately I deal with a lot of people on a daily basis and plan on working my expierience into our conversations! You are truly pathetic! this is my second post on this avenue regarding this!