jD
jaishil D

1 reviews | Active since Dec 2009

03 Jun 2017, 11:45

18 months to offer coverage

<p>after confirming coverage, then signing a 24 month contract, then realising that infact the signal is poor to non existant, i was told to call and log a call, i got a ref and followed up 4 weeks later just to be told that they acknowledge that there is a fault with the network which they can only resolve between 18 to 24 months. which makes the contract is signed for unusable. COMPLETLY UNACCEPTABLE!!! whereas Vodacom actually came to my house and gave me for FREE a cellfi signal booster. All i ask is for MTN to keep to their end of the contract and do something, anything to improve my signal.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply04 Jun 2017, 12:22
Official

Thank you for your complaint.

We apologize for any inconvenience incurred.

We apologize for the delayed response.

The complaint regarding the coverage problem in your area has been sent to the coverage department to intervene.

Kind Regards,

Alice van der Merwe

Best regards,

jD
jaishil D's update09 Jun 2017, 20:19
Reviewer Update

5 days later and not even a courtesy call from Alice or the coverage department with an update to how Mtn plans to resolve this. Very disappointing.