JG
John G
1 reviews | Active since Feb 2015
04 Feb 2015, 11:51
1761 Call Centre
I've been trying to resolve a registration problem on the MTN Active site with the 1761 call centre for three days now. I keep getting cut off when I call and once I get through they kept me on line for 51 min and then cut the call. They don't seem capable to resolve my problem. What's the use of a call centre if they can't keep calls connected to it.<br> ***
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 Feb 2015, 09:41Hello AlzheimerZA,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the query was resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the query was resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply18 Feb 2015, 09:41
Official
Hello AlzheimerZA,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the query was resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the query was resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,