DT
Derek T
1 reviews | Active since May 2013
29 Jun 2015, 14:58
17 Minutes to speak to a consultant
MTN call centre service is really HORRIBLE. This is the 4th time im phoning in and each time I spend 20 minutes on average waiting before I can speak to a consultant. I am also charged when phoning into the call centre. Since when did this start??? OTHER MOBILE OPERATORS DO NOT CHARGE THEIR SUBSCRIBERS.<br> <br> CAN SOMEONE AT MTN PLEASE PHONE ME, THIS IS REALLY REICULOUS.
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Replies (1)
MTN South Africa's replyOfficial
12 Jul 2015, 19:57Hello ricky0404,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. Our teams have returned to the office and we are ready to assist with your queries.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. Our teams have returned to the office and we are ready to assist with your queries.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
MTN South Africa's reply12 Jul 2015, 19:57
Official
Hello ricky0404,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. Our teams have returned to the office and we are ready to assist with your queries.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. Our teams have returned to the office and we are ready to assist with your queries.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***