16 DAYS OF NO SERVICE

<p>Good day, </p> <p>I got a contract via MTN on the 22nd of April. I requested for my number to be ported to MTN (worse decision) and did a sim swap, AND till today, the 11th of May I have been unable to use my phone on the MTN network- yet I AM PAYING FOR THE PHONE. I have been to the MTN on Simmonds Street several times, like a maniac, to get this resolved and all I get is that it has been escalated to the technical department as there is a technical issue. This issue I am not told about, but I am merely told "we have escalated it". </p> <p>I feel like I am at my wits end with this matter and not sure where further to take this matter. This is my first experience with MTN and I am gob smacked at the service! How is it fair and just that I am unable to utilize my new phone for 16 days!! I am shocked that this matter has been escalated to this so called technical department and NOTHING has been done to resolve this issue. I am annoyed, to say the least, at the service MTN is providing. </p> <p> </p> <p>Can I kindly get assistance in this matter urgently. </p> <p> </p> <p> </p>