GR
Gabriel R
1 reviews | Active since Jul 2011
15 Jun 2015, 18:44
15 days and no Data service
Sign new contract for data and new Router.on 1 June 2015<br> Now 15 days and no service.<br> Mr Mema handed us our new Router and new sim card on 9 June 2015 after visiting him 3 times before.<br> The branch in Mossel Bay said that the sim had to rica and registered on their system before Mr Mema handing it over to me, <br> Now Mossel Bay Branch taking 3 days to get the sim card going. Nothing yet.<br> MTN what a pathetic company. Some incapable personnel. The Mossel Bay branch is light year ahead of your George branch.<br>
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MTN South Africa's replyOfficial
18 Jun 2015, 15:32Hello lefebre,
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now reported the incident to the Regional Manager of the store in question and requested that the corrective measures be put in place.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now reported the incident to the Regional Manager of the store in question and requested that the corrective measures be put in place.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply18 Jun 2015, 15:32
Official
Hello lefebre,
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now reported the incident to the Regional Manager of the store in question and requested that the corrective measures be put in place.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We have now reported the incident to the Regional Manager of the store in question and requested that the corrective measures be put in place.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***