14 weeks and query still not resolved

I have now been querying MTN regarding my data from November 2015. And still it has not been resolved.<br> The problem is that the MTN promotion promised 10gb of data for 3 months and I received 10gb of data for 2 months. So load the remaining 10gb of data on my phone. As simple as that.<br> <br> I am getting tired of apologies. The lack of customer service is shocking. Takes 5 days to reply and then the response it it has been transferred to the relevant department. Which never replies. Queries on MTN Active gets closed without being resolved.<br> <br> The following people working for customer service could not bother to reply:<br> Sanele Nhlapho, Tumelo Kubheka,Lethu Duba and Nosiphiwo Pakamile.<br> <br> Pathetic service<br>