sN
sanele N
1 reviews | Active since Jun 2015
14 Oct 2016, 15:09
14 days simswop
<p>My phone was ****** on the 1st of October 2016. I requsted a sim swop at Bluff MTN and they said there was an error and they cannot do a sim swop. They escalated this to mtn call centre then call centre escalated this to the engineers 3 days later. I lodged a complaint 5 to 6 days later on mtn complaint platforms –There was no action taken. Bluf MTN battled with this problem until today (14 October) when they called and said the initial sim card that they gave me was now resolved and active. I am writing this to claim back my prorata subscription when mtn failed to activate my sim card\sim swop, 2nd October to 14 october. MTN reference MTN - ********** </p> <p> </p>
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Replies (2)
MTN South Africa's replyOfficial
19 Oct 2016, 10:37Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under the account, Sim swap has been processed with the new Sim details and is active under the number. Kindly reply to this post if this action is not active on your side.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply19 Oct 2016, 10:37
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under the account, Sim swap has been processed with the new Sim details and is active under the number. Kindly reply to this post if this action is not active on your side.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's replyOfficial
19 Oct 2016, 10:37Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under the account, Sim swap has been processed with the new Sim details and is active under the number. Kindly reply to this post if this action is not active on your side.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply19 Oct 2016, 10:37
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under the account, Sim swap has been processed with the new Sim details and is active under the number. Kindly reply to this post if this action is not active on your side.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,