135 Retention department sucks

MTN 135 Retention department feels as if they doing us customers a favour when signing up an upgrade and as if they paying my bill from their pockets. Their recorded phone calls are for inhouse reference and doesn't help customers in the least. Sharika, I hope your department is happy with retaining me as a customer but I'm not happy as a paying customer with the ****ty service. And you personally didnt do me a favour by giving me 100 additional minutes over and above my contract value cos I didnt ask for it. So dont throw that on my face everytime we speak. But this complaint will never get addressed cos amongst yourselves the customer, ME, will never be right. If a customer complains, it will get discussed in house over coffee and a couple of laughs and the customer is non the wiser but jus a cake who's payments are paying ur salaries.