sN
sindha N
1 reviews | Active since Jan 2011
31 Mar 2020, 09:29
135 doesnt work
I have been on hold, in total for over 4 hours . Customer since 1998. This is absolutely unacceptable. Time to migrate. I have sent emails googled another number to call - absolutely nothing please call me back today - this is unacceptable
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MTN South Africa's replyOfficial
31 Mar 2020, 12:39Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Our call center have limited operators due to the close down.
Client was contacted for assistance.
Payment arrangement has been set up as per request for the 30-4-2020. Client can make payment for R2058.85 and can then call in again for another payment arrangement for balance owing for the March invoices.
Account information K***
Balance on the 26-2-2020 was R3758.85. Client made payment on the 29-2-2020 for R1700.00 the account balance owing was R2058.85. Short payment.
Invoices for March 2002 for the 5 lines was allocated to account, balance due R 4,168.98.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Our call center have limited operators due to the close down.
Client was contacted for assistance.
Payment arrangement has been set up as per request for the 30-4-2020. Client can make payment for R2058.85 and can then call in again for another payment arrangement for balance owing for the March invoices.
Account information K***
Balance on the 26-2-2020 was R3758.85. Client made payment on the 29-2-2020 for R1700.00 the account balance owing was R2058.85. Short payment.
Invoices for March 2002 for the 5 lines was allocated to account, balance due R 4,168.98.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply31 Mar 2020, 12:39
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Our call center have limited operators due to the close down.
Client was contacted for assistance.
Payment arrangement has been set up as per request for the 30-4-2020. Client can make payment for R2058.85 and can then call in again for another payment arrangement for balance owing for the March invoices.
Account information K***
Balance on the 26-2-2020 was R3758.85. Client made payment on the 29-2-2020 for R1700.00 the account balance owing was R2058.85. Short payment.
Invoices for March 2002 for the 5 lines was allocated to account, balance due R 4,168.98.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Our call center have limited operators due to the close down.
Client was contacted for assistance.
Payment arrangement has been set up as per request for the 30-4-2020. Client can make payment for R2058.85 and can then call in again for another payment arrangement for balance owing for the March invoices.
Account information K***
Balance on the 26-2-2020 was R3758.85. Client made payment on the 29-2-2020 for R1700.00 the account balance owing was R2058.85. Short payment.
Invoices for March 2002 for the 5 lines was allocated to account, balance due R 4,168.98.
Kind Regards,
Alice van der Merwe
MTN
Best regards,