13 Year 5 Contracts - THIS HAS BEEN THE WORSE SERVICE I'VE RECEIVED TO DATE!!!!!

I have been with MTN for 13 years I have 5 contracts with them - I completed a telephonic upgrade with them which was approved on 6 Feb 2025 it's now the 11th of March and I still haven't received my devices - I will be billed for something I don't have - I have requested fast delivery yet no one has bothered to make those arrangements

I was supposed to receive my devices last week, which didn't happen and now I find myself waiting again, the consultant going by the name of Nonhlanhla has over promised and under delivered - I've called her seven times today with no answer just an sms stating high call volumes and that she'll call me back during her lunch which has already passed.

I've been patient long enough and all I'm waiting for now is a delivery which hasn't been arranged - I will never do an online upgrade again in life, it has also become clear that MTN clearly doesn't need my money and I'll have to start cancelling my contracts where I can and move to another network provider that actually offers quality service, delivery and who'll value me as a customer