cM
charmain M
1 reviews | Active since Feb 2012
03 Aug 2015, 15:23
13 DAYS AND STILL NO RESPONSE!!!
Email sent to the mtn insurance department on the 21st of July got an auto response that I will be contacted within 5 days, up until now I haven't been contacted and still phoneless. Contact number *** has been having technical difficulties ever since.. Even the customer care line can't put you through to insurance. INSURANCE CLAIM [#***5]!!!!!<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Aug 2015, 10:16Hello Charmz89,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records it does reflect that you have been in contact with the Insurance department and your Claim was approved (Claim Reference Number: 447478).The call centre is now fully operational, please feel free to contact the call centre, should you require any further assistance.
We would like to assure you that we are actively working to improve our service levels
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records it does reflect that you have been in contact with the Insurance department and your Claim was approved (Claim Reference Number: 447478).The call centre is now fully operational, please feel free to contact the call centre, should you require any further assistance.
We would like to assure you that we are actively working to improve our service levels
Regards,
Bronwyn
REQ:***
MTN South Africa's reply17 Aug 2015, 10:16
Official
Hello Charmz89,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records it does reflect that you have been in contact with the Insurance department and your Claim was approved (Claim Reference Number: 447478).The call centre is now fully operational, please feel free to contact the call centre, should you require any further assistance.
We would like to assure you that we are actively working to improve our service levels
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records it does reflect that you have been in contact with the Insurance department and your Claim was approved (Claim Reference Number: 447478).The call centre is now fully operational, please feel free to contact the call centre, should you require any further assistance.
We would like to assure you that we are actively working to improve our service levels
Regards,
Bronwyn
REQ:***