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MTN must be one of the worst service providers and maybe that's the reason they got caught out in the Nigeria saga. There customer service is totally useless. Been dialing 135 and it's obvious this was programmed by idiots since you keep going on an endless loop trying to find the option to speak to someone. Eventually when you go get there you wait for a few seconds then the line goes dead.

It's obvious they are using the current pandemic to fuel their incompetence and use the excuse they are very busy - how can you be busy when you're not delivering customer service in the first place.

All that money they got caught out for and wasted in Nigeria should have been been spent trying to run a honest business and investing in Customer Service rather than paying the million rand fine!!! That's common sense but of course that doesn't exist with MTN

A lady named Laskishka Chetty performed an upgrade and indicated that it would be effective from next billing cycle in over two weeks. However, the updated value was not effected. I've been trying to reach her again but as usual they become ghosts and you cannot reach them or Customer Service.