12 years of bad service
Ive been waiting excitedly to upgrade my contract and was due today. I waited in a que for more than an hour only for them to tell me that my number that Im using is not my main number and therefor have to wait for a long process to be followed. This is after I sorted this problem out 2 years back. I asked him how long before I can cancel my contract and they said by September. I have in the over 12 years with mtn always had some hick ups or problems. Im sick of the struggle and will look for a service provider that values their clients.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the contract expire date is due 2016-09-02. Early upgrade can only be done in the 21st month of the 24 month contract.
Cancellation request 30-90 days.
Migration to prepaid day after the contract expired, no 30 days cancellation required, all airtime and data need to be used up once prepaid migration is done all will be lost in sim card.
Upgrade can be done 1 June 2016. You may contact the MTN Direct department on *** to assist you online with the upgrade, no need to go to store again.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the contract expire date is due 2016-09-02. Early upgrade can only be done in the 21st month of the 24 month contract.
Cancellation request 30-90 days.
Migration to prepaid day after the contract expired, no 30 days cancellation required, all airtime and data need to be used up once prepaid migration is done all will be lost in sim card.
Upgrade can be done 1 June 2016. You may contact the MTN Direct department on *** to assist you online with the upgrade, no need to go to store again.
Kind Regards,
Alice van der Merwe
***