1 reviews | Active since Oct 2015
12 later being billed by MTN after settling.
On the 11/10/2014 I have contacted MTN and arranged for settling my contract with them, the consultant then informed me the amount outstanding was R4666.50 and I asked him again are you sure there are no other costs and he confirmed the total was the above, I went to the bank and settled it then contacted MTN again to confirm and the lady said it was confirmed, today at 4pm a debit goes off from my account it's MTN 12months later, I contacted them and the consultant informs me that I have been receiving packages from them for the past 12months and I explained to her not one package was received on my side otherwise I would've contacted them long ago to find out why I'm receiving the packages if I finished my contract with them.<br> So now after an error from the first consultant with an incorrect total I am now liable for the cost and why wait so long to debit it after 12months.<br> <br> Shouldn't the consultant of 2014 be the one liable for the error or cost?
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Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
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