mM
mark M
1 reviews | Active since Feb 2016
03 Feb 2016, 19:02
***4ref -no feedback
I apparently exceeded my call limit in Dec on a contract I never agreed to. After the Jan debit order my line wasnt restored. Went to MTN Tygervalley where they couldnt give me a reason why but they sent a email to headoffice. On 13 Jan there was no reply. I sent a email requesting my line to be converted to prepaid. 20 Jan I received an mail back with ref ***4 stating my query was forwarded to another department. To date I havent received any feedback. On the 31st I went back to Tygervalley where I was informed they are off-line. I want answers and my line to be converted to prepaid. IMMEDIATELY. This is not bad service, this is NO SERVICE!!! Do you still have staff working at head-office, if you have-do they know what they are doing?? Very very unhappy!
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MTN South Africa's replyOfficial
04 Feb 2016, 16:02Hello Markmid,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply04 Feb 2016, 16:02
Official
Hello Markmid,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,