1 reviews | Active since Sept 2015
11 Months and no resolution
<p>I have no words any more so I will be short and to the point, I dont want this escalated to anyone I want a letter stating my account has been paid up and my ITC record updated.</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that account A*** reflect in arrears and in legal. The system reflect that the balance owing to MTN is R6135.24 this covers the invoices end of April 2015. We have passed a credit of R600.00 to the account for the late cancellation this cover Feb 2015=R200.00, March 2015=R200.00 and April 2015=R200.00= Credit for R600.00 for cell ***, contract expired 3-1-2015.
R6135.24 minus R600.00=R5535.24.
No credit passed for cell *** due to the expire date 19-4-2015 and the last invoice generated form this line was for April month.
We have sent the request to the legal department to contact and assist you on line. You may send email to the legal department for assistance : ***.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that account A*** reflect in arrears and in legal. The system reflect that the balance owing to MTN is R6135.24 this covers the invoices end of April 2015. We have passed a credit of R600.00 to the account for the late cancellation this cover Feb 2015=R200.00, March 2015=R200.00 and April 2015=R200.00= Credit for R600.00 for cell ***, contract expired 3-1-2015.
R6135.24 minus R600.00=R5535.24.
No credit passed for cell *** due to the expire date 19-4-2015 and the last invoice generated form this line was for April month.
We have sent the request to the legal department to contact and assist you on line. You may send email to the legal department for assistance : ***.
Kind Regards,
Alice van der Merwe
REQ:***