10years on - still the same ... bad service

Item: MTN South Africa
Rating: 2
Author: riaan L

i have been trying to get through to retentions and i have had no luck all i get is pushed from pillar to post and promisses to call and yet nothing MTN direct - cant even upgrade me to the iPhone how pathetic is that seems like to strike affected all operations and put you all on the back foot Pitty i will have to move 4 contract from you now.. I wonder if you actually care...... Ummmm obviously not

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Replies (1)

MTN South Africa's replyOfficial

08 Aug 2015, 11:50

Hello Riaanl1!,

Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.

We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.

We have sent the request to the management team at MTN Direct for urgent attention, they will be in contact with you soon to provide further assistance.

Please note our teams are working on improving the service delivery going forward.

Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***

MTN South Africa's reply08 Aug 2015, 11:50

Official