????

So I asked to keep my number for life with MTN when I signed up for a new contract in March already. When I phoned to confirm that I would like my contract to be activated on my old number, the consultant asked me to not use the new SIM card at all as the process will take 30days and that it may interrupt the process if I use the new SIM. 2 months later, I phoned them again only to find that the number hasn't been changed and they promise to escalate it for changes the number to be updated. This time around, the inform me that it'll take about 24 to 48 working hours for them to have the number updated. So I give it some time and follow-up on the same a week or so later, and nothing has been done and again they say it'd be escalated to the supervisor. Now I am told that I could actually use the new sim and that it'd not disturb the process of changing y number. But how long do I actually have to wait until my request had been actions? I can't use 2 sim cards on my device and I requested to keep my old number because I am not interested in changing numbers. This is really frustrating considering the fact that I spend too much of my time on the phone requesting for 1 thing to be processes and they just don't seem to care about the fact that I am not using my benefits and I pay for them.