#***4

I extended my MTN contract earlier in the year at the Menlyn Branch, where I mentioned that my payment dates should be changed from the 25th to the 1st of every month due to that I was changing working spaces. <br> This was never done, in turn, my account has now been blocked, I was told I had been owing for the last three months.<br> From the realisation, I have made payment, however, here lies my issue:<br> <br> - It is near impossible to actually get through to anyone over the phone <br> - I was directed to an online platform by friends after trying to call for direction, and here I found an email address, that takes 8 working days to reply.<br> <br> I am not unwilling to pay, I just need to feel that I am respected! <br> - First my rates are put up withought so much as an email/ sms???? <br> - services are cut and not even an explanation beyond a standardised sms that does not allow for any engagement.<br> <br> worst of all is that I am running frantic trying to fix it as I use my phone for work/ business...I Have paid and I am looking to fix the admin glitch and reactivate my services, and that 808 number never has an answer (with or without the strike)...to think I left Vodacom for MTN hey.<br> <br> I am beyond dissapointed.