100% The worst service all around

After purchasing a phone from MTN Canal Walk, I noticed within the first month there were real problems. The first time going to MTN was unsuccessful as well as the second- I waited in the line for a long period of time only to have the employee to tell me she cannot admit the phone without the charger, they were of no help, no one came up to me to ask what I am in for, in that case I would not have wasted my time standing in line. I am extremely upset with how the store is run, there are people standing in what they call a ''line'' but actually just looks like people standing around, there is absolutely NO ORDER. They are so understaffed it's ridiculous. I then attempted to have my phone booked in at MTN Cavendish, the woman sent me to ifix after I explained my situation, ifix could not help me of course. Going back to MTN another employee eventually booked in my phone with the worst customer service I have ever experienced. To make matters worse, another employee kept asking her questions while she was assisting me (You cannot get more unprofessional than that). It's been 12 days and I have not heard from them yet, I tried calling both branches, nothing. I am utterly disgusted.