LS
Laetitia S
1 reviews | Active since Dec 2013
02 Jul 2015, 17:44
10 years a client and NOW dont qualify for upgrade
Upgrade on 22 June by telephone. Friendly service received.On 2 July I received no response,no sms. I phone on 2 July just to be told upgrade was declined due to my income. WHY didn't MTN contact me regarding the decline?? Like a fool I'm sitting at home and wait for the delivery. Client of MTN for 10 years, never a problem with my debit order. I am terribly disgusted in the service and think I must cancel this contract and move over to Vodacom!!!
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Replies (1)
MTN South Africa's replyOfficial
06 Jul 2015, 13:51Hello LS180468,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that an upgrade was processed on the 6th of July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that an upgrade was processed on the 6th of July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply06 Jul 2015, 13:51
Official
Hello LS180468,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that an upgrade was processed on the 6th of July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that an upgrade was processed on the 6th of July 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***