1 reviews | Active since Mar 2009
10 working days = 3.5 months?
<p>I feel like I have a difference in opinion as to how many working days pass within a week. After receiving confirmation that I would be contacted within 10 working days on the 20th of June, I am still waiting on the 24th of September. I can barely receive calls at home, I have mailed all the relevant information to the coverage inbox, and I receive absolutely no feedback after multiple requests. So much for my upgrade and renewal in a years time, we have wonderful signal here on a competing network. Case ref ********** 6 and network ref ********** .</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the network coverage for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the network coverage for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***