10 WEEKS AND STILL WAITING!

Handed iPhone in at MTN Jacqueline Mall Alberton for cracked screen,visit to store every week and getting nowhere. 16 March Repair centre asked for payment for phone which did not belong to me. 25 March,Text received from repair centre asking me to rate their service on device that I had not received! 27 March quote received I rep**** yes. Kept asking for pro forms invoice to submit to insurance, received one for a Sony, not iPhone! 2 April went to repair centr to fetch broken phone due to lack of further communication from them. Manager said he would look into getting revised quote by 7 April. Sent him email 9 April due to no communication. Finally email arrived 11 April stating I must pay R4004.33 no reduction for inconvenience caused. If I reject quote I will have to pay handling fee R330.00. By the way, they do not repair iPhone, they swap out for a repaired one with a guarantee for only 3 months!! WHAT A DISGUSTING EXPERIENCE. I have also sent complaint to MTN complaint department and am waiting for their reply. They only alow 500 characters for complaints. My story had to be chopped down with not too much information