10 th still not given 1 month later

On the 6th of October 2017 me and my wife took out 2 separate contracts, we both took exactly the same contract and were told the as part of the promotional offer we would receive 10gb x 3 months. My wife got hers the same day, but I am still wating.

I have called MTN 15 times and they have either not helped me or they send a reference number but I am still awating my data.

On 23rd of October I was told my data will be loaded on the 26th of October.

The same day I received the reference number 1- ********** 6198

On the 24th of October I received an SMS saying that reference number of 1- ********** 6198 has been resolved, still no data.

I called again on the 30th of October and received a new reference number SMC/ ********** 2628, still no data.

I sent them a message on the 31st of October on Facebook and once again received a new reference number of SMC/ ********** 9601, still no data.

On the 2nd of November I called again and once more got a new reference number of 1- ********** 9304 and the same day I was told it was resolved, still no data.

On the 6th of November, I called and was once again given a new reference number of 1- ********** 7884, I asked what would be different now, and I was told that this time I would receive my data, surprise, still no data.

At this point I don’t know who to report this to, this is **********, false advertising and breach of contract. I have asked for the number for the billing department directly, that deals with this, I was flat out refused and after further probing was told that they don’t have this number. I don’t know what to do and would love some assistance from MTN but so far, I have receive nothing. So im turning to ICASA because this has gone too far.

I am also considering reversing the debit orders so that the department that can actually help me, will contact me. Is it easier for me to contact your head office?