10 months of ineptitude, incompetence & dishonesty

MARCH 2015: Phone submitted for repair to local branch. Home button not working. END APRIL notified that we need to deactivate phone, did so - phone returned to repairer and R 350 paid. MAY TO JULY- Mtn on strike. AUGUST contact repair centre - repair is to commence (6 months passed). END AUG - phone back but NO REPAIR HAS BEEN DONE). Want phone be replaced but NOT an option. Pay ANOTHER R 350 to repair centre and phone is sent back. Numerous visits to branch finally told that repair centre refuses to repair as phone NOW OUT OF WARRANTY! Load of Bull! Constant harassment of manager finally get feedback. MID DEC told we would be notified when phone was returned from repair centre. 24 JAN after many visits told that phone was back but been sent off for a software upgrade. Find it at a little hole-in-the wall shop (Not a MTN shop) in mall. Proprietor said he had had the phone for 3 weeks & HE HAS BEEN INSTRUCTED TO FIX ORIGINAL FAULT. STAFF ****--phone had never gone back to repair center. Finally get hold of manager who will investigate. 10 MONTHS WITHOUT A PHONE - R 700 OUT OF POCKET - BACK TO WHERE WE STARTED. A 30 YEAR CUSTOMER IS DISGUSTED/FRUSTRATED AS HELL. HELP!!!!!