10 months of billing for an expired contract!

I had FOUR calls with your call-center & 4 personal visits to your Summerstrand Branch (on all 4 visits I have independent witnesses which will testify to what was said & done. (Contact Kevin Watson on ********** 004). You have continued to bill for 10 months after a contract expiry. I want my money back now, or I will follow legal action. From: Retentions ********** Reply-To: ********** Date: Thursday, 2 November 2017 at 10:09 To: Subject: Re: Cancellation [# ********** 6] Good day Mr ****** ******,

Please advise if there was any cancellation request sent previously to the one attended 02-11-2017 which was received on 17-10-2017, if so please forward us a reference number to be able to use as proof for cancellation request not attended. Best regards, MTN Retentions Reference Number: ********** 6 --Original Message-- From: Date: 2017/11/02 9:53:22 AM To: ********** Cc: Subject: Re: Cancellation [# ********** 6]

And when will my account be credited with the last 10-months over billing? Krgds From: Retentions ********** Reply-To: ********** Date: Thursday, 2 November 2017 at 09:43 To: Subject: Re: Cancellation [# ********** 6] Good day, Mr ***XX ***XX Please note that your contract for the number ********** 018 has been cancelled out of contract as requested Best regards, MTN Retentions Reference Number: ********** 6