1 reviews | Active since Jan 2014
10 months later and still contract is not updated!
I signed a new contract 10 months ago, after emailing customer services repeatedly, contacting MTN via twitter, posting a complaint on Hello Peter and visiting the branch where I took out the contract - I am still overcharged by approximately R200 per month. After 10 months MTN finally told me it was due the fact that they had a systems failure an the contract didn't update and that they are not able to rectify this now but they have been able to move my payment date from the 7th of each month to the 25th without my permission. As MTN is clearly in breach of a contract I have repeatedly said that I want to cancel my contract but they keep deducting their monthly fee plus the extra R200. With this level of incompetence I will never be able to cancel this contract
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide more detail as to why you say you are being over charged as your discounts on this contract are being app****.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide more detail as to why you say you are being over charged as your discounts on this contract are being app****.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
