JS
JP S
1 reviews | Active since Nov 2011
29 May 2015, 12:35
10 DAYS WITH NO SERVICE
I have now been soft locked for 10 days, without any feedback from MTN. I have tried all avenues to raise this issue (email, call centre, shops, social media), with no luck. There has been no reply to a previous complaint (http://hellopeter.com/mtn/complaints/soft-locked-for-no-reason-***) - today is a week later. How is it possible to run a business like this?! Is this what happens when unions poison workers to think that a job is a right and not a priveledge?!
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MTN South Africa's replyOfficial
07 Jun 2015, 11:36Hello JanTas,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The lines are reactivated and currently in use.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The lines are reactivated and currently in use.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Best regards
Mantoa
REQ:***
MTN South Africa's reply07 Jun 2015, 11:36
Official
Hello JanTas,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The lines are reactivated and currently in use.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The lines are reactivated and currently in use.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Best regards
Mantoa
REQ:***