10 Days since new contract still no phone

<p>Did an upgrade through Themba in Retentions on the 25th of May and delivery was promised on the 29th. </p> <p>Heard nothing and phone back on the 30th, 31st, 1st and 2nd of June. On 3 occasions Themba promised that he would follow up and find out what's going on with the order. He didn't phone back once and every time I phoned back the next day he said the same thing - Oh not sure sorry I'll have to check for you. Now the 5th and I still have not heard a thing from anyone despite the face that it was escalated to a so-called supervisor on the 31st.</p> <p> </p> <p>Order number is ********** 691</p> <p> </p> <p>As far as I can gather the order went through but neither Warehouse or Deliveries knows anything about the order.</p> <p> </p> <p>I also logged a complaint on MTN's website last week and haven't heard anything about that.</p> <p> </p> <p>Just all round the worst possible experience I could have with an upgrade.</p>