NM
Neil M
1 reviews | Active since Mar 2012
14 Oct 2015, 09:55
10 days and no reply to you links that do not work
Reference Number : ***2<br> <br> I logged this call on 4/10/2015. <br> The link in your mail that states click here to go to your invoice is not working. (attached a copy of the error message to the email)<br> <br> Instead of apologizing for your error, you tell me that I must pay R25.00 for you to send me a copy of the invoice. <br> <br> Start off by reading what I have asked you in my email, then Fix your link, so I can get my invoice myself.<br> <br> My contract terminates in January, I will be moving to another Network as the MTN service is sub standard.<br>
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MTN South Africa's replyOfficial
16 Oct 2015, 07:33Hello im yr customer,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
kindly note that I tried calling but there was no answer.
Kindly use this link MTN Active: http://www.mtn.co.za/MyMTN/MyInternetAccount/Pages/default.aspx you will need to register first when you highlight my profile on your left there are options to choose from then click on not yet registered and register. Regarding your email I don't have it on my side and your reference number is not opening, please contact 808 for further assistance.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
kindly note that I tried calling but there was no answer.
Kindly use this link MTN Active: http://www.mtn.co.za/MyMTN/MyInternetAccount/Pages/default.aspx you will need to register first when you highlight my profile on your left there are options to choose from then click on not yet registered and register. Regarding your email I don't have it on my side and your reference number is not opening, please contact 808 for further assistance.
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply16 Oct 2015, 07:33
Official
Hello im yr customer,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
kindly note that I tried calling but there was no answer.
Kindly use this link MTN Active: http://www.mtn.co.za/MyMTN/MyInternetAccount/Pages/default.aspx you will need to register first when you highlight my profile on your left there are options to choose from then click on not yet registered and register. Regarding your email I don't have it on my side and your reference number is not opening, please contact 808 for further assistance.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
kindly note that I tried calling but there was no answer.
Kindly use this link MTN Active: http://www.mtn.co.za/MyMTN/MyInternetAccount/Pages/default.aspx you will need to register first when you highlight my profile on your left there are options to choose from then click on not yet registered and register. Regarding your email I don't have it on my side and your reference number is not opening, please contact 808 for further assistance.
Warm Regards
Nompumelelo
REQ:***