1 YEAR LATER, REFUND DUE TO ME AND STILL MY QUERY REMAINS UNRESOLVED

<p>I renewed my daughter's contract and seeing that she only received 300MB data free with her contract I, as from 1 September 2015 included an additional 1GB at the cost of R114.00. Despite the fact that R114.00 has been debited to my account every single month and which I pay for on due date, my daughter has never ever received her 1GB for which I have been paying the past year. Despite uncountable enquiries made by me telephonically and per e-mail with MTN as well as visiting the MTN store at our local mall, The Grove my query remains unresolved. MTN need to refund me R1 368.00 in respect of data which I have paid for but never received. What would happen I did not pay my account on the due date? I have no doubt that the line would be suspended within a day or two? Why can MTN not be that efficient in trying to keep their current clients (especially one's like myself that have been longstanding and good paying). The frustration I have and am still experiencing tells me why so many MTN customers are moving to other service providers.</p> <p>CAN SOMEONE PLEASE PLEASE PLEASE SORT OUT MY QUERY. DON'T YOU THINK 1(ONE) YEAR IS A LONG TIME TO SORT OUT A PROBLEM???</p>