1 week trying to cancel contract

I have been trying to upgrade my contract and was advised that I could not and so in the past few weeks I have been trying to cancel this contract. I went into the MTN store at Fourways Crossing and the ladies advised me there was a balance of R800 on the line in question and in order for me not to loose this, I need to call the Call Centre, have them transfer this amount onto my other line, then they can cancel it thereafter.<br> <br> Since then, I have been on the phone on a daily basis trying to get through to the Call centre and I am ALWAYS cut off before I get through to a consultant. In the meantime, MTN is going to keep billing me for this line that do not need anymore.<br> <br> This is poor customer service and clearly your infrastructure need to be upgraded to match up to your customer base.<br> <br> Can someone urgently get in touch with me to have this issue resolved.<br> <br> Kind regards<br> Ashley