1 week for feedback that was promised in 24 Hrs

On the 12 Oct 2014, I laid a complaint regarding being overcharged for my contact. Supposed to be R89.00 then charged R99.00, now R105.86. I have not been given a reason for the increases mid contract and I am tired of dealing with a company that I personally promoted as the best. I have been a loyal MTN supporter since my first contact in 2005, through Autopage. Now I want as much distance from them as you can imagine. <br> <br> I called the famous 808 number a few times, but the last time that I eventually got through I did record. On 19 August 2015 I called at 17h51, call cut. Called at 17h53, call cut. Called again at 17h58, waited about 10min and eventually got through to an agent (Not sure of her name, your call records will clarify). I inquired about early cancellation of the above mentioned contract ***) and the agent could not assist. She advised she would send a request through to the relevant department and they would e-mail me within 24hrs with the cost to cancel and if I accepted I could contact the \department"to proceed with cancellation of my contract. <br> <br> It is now 28 August"