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johanna magrieta (Jodie) Otto
1 reviews | Active since Jan 2016
23 Jan 2016, 15:48
1 week
I upgrade on my contract phone in July and received my phone. On the 27 of November my phone did not wanted te read any sim cards so i sent it in for repairs on the 5th of January i phone the repair centre they told me that the phone was blacklisted. I have phone a few time the call centre and they emailed her no responds for 3 weeks know. I really want my phone back and unblacklisted!!!!!! Im very tick off at the moment and i am staying in mpumalanga and she is in Sandton.. want to know how gave he permission to do this
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MTN South Africa's replyOfficial
27 Jan 2016, 12:02Hello JodieOT,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply27 Jan 2016, 12:02
Official
Hello JodieOT,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,