(1) Top up and (2)Upgrading gone BAD!!!!!!!

<p>1. On the 17th of January 2017 I received no top up from Mtn. I went to a store in our town and the lady said I must phone the 808 no. I could not reache any persone to talk to. Went back so she logged a fault with USD nr ********** . This was now a week later. Still nobody contact me. We went on holiday and I purchased data from Pep Stores to be able to use my phone. A week later I tried 808 again and LUCKILY somebody answered the call. She logged a fault with USD no ********** . UP TO THIS DAY STILL NOBODY CONTACT ME and I had to purchase data again. </p> <p>2. The 17 th of February came and that top up took place. Yaaaay!!!! On the 19th a guy called Mandhla phoned and walked me through an upgrade over the phone. I said would rather go into a shop. He reminds me then, that I will pay and extra R200 registration fee. Long story short he changed my package without telling me that I now could not make calls and only have 25 smsses AND that I will loose the top up given 2 days ago. He gave me his name and direct no, BUT THAT NO is the call centre and when I phoned and ask to speak to him NOBODY knows a Mandhla because he is doing sales for Mtn partners. Needless to say, I have 2 call ref no's, it is now 48 hours and STILL NOBODY ATTEND TO MY PLEA THAT I WANT TO CANCEL!!!! I want my previous package back , I want my top up restored and I am dead serious, if there is no response by tomorrow , I will take this matter to the consumer council. Will I recommend anyone to deal with Mtn - A BIG NO! NO!</p>